Refund policy

At DCYPHR Lifestyle Designs Private Limited, we aim to provide you with the best shopping experience. However, if you are not completely satisfied with your purchase, 

We are happy to offer you a straightforward return and refund process as outlined below:

Return Policy:

  • Return Requests: 

  • Use this Link for return Requests: https://dcyphr.in/apps/ezy/returns

  • All return requests should be initiated within 15 days of receiving the product. To process a return, please submit a return request along with video proof of the box opening as part of your claim on email ID info@dcyphr.in. Please note that an Amount of Rs 99/- will be deducted from the refund for all returns as logistics and restocking charges. 

  • Product Condition: Customers must return the product in its original "as is" condition, including all barcodes, labels, and original packaging. All returns are subject to verification at our warehouse. Please ensure the product is unused and in its original condition.

  • Return Verification: Once the returned item is received at our warehouse, it will be inspected by our quality control team. Only after the inspection post receipt of goods, we will be able to process the return.

Exchange Policy:

  • Size and Fit Issues: If you wish to exchange a product due to size or fit issues, the exchange request should be initiated within 15 days of receiving your order. Post 15 days, we regret that we won’t be able to facilitate exchanges or returns for any reason. We shall provide one-time free exchange; any additional exchange request shall incur logistics & handling charges.

Refund Policy:

  1. Refund Method: Refunds will be processed via your original payment method or store credit, as per your preference. An Amount of Rs 99/- will be deducted from the refund for all returns for facilitating logistics charges. 

    • Bank Refunds: Once the returned product passes inspection, the refund process will be initiated. Please allow up to 7 days for the refund to reflect in your bank account.

  2. Refund Confirmation: Once the refund is initiated, you will receive an email confirmation. Please note that bank processing times may vary.

Important Notes:

  • Shipping Fees: Return/Exchange charges are borne by us for the first time. Post this, customer will have to bear the shipping charges.

  • Inspection Failure: If the returned item does not pass the inspection, it will be sent back to you and no refund will be provided.

Legal Disclaimers:

  • Non-Compliance with Return Conditions: Failure to comply with the return conditions (such as not submitting video proof, not returning the product in "as is" condition, or missing barcodes/labels) will result in rejection of the return or refund request. DCYPHR Lifestyle Designs Private Limited reserves the right to make the final decision on all return and refund requests.

  • Limitation of Liability: DCYPHR Lifestyle Designs Private Limited shall not be held responsible for any direct or indirect damages, losses, or claims arising from the use of our website or any purchases made through the platform, except in cases where such liability cannot be limited by law.

  • Force Majeure: DCYPHR Lifestyle Designs Private Limited shall not be liable for any delays in processing returns, refunds, or exchanges due to circumstances beyond our control, including but not limited to natural disasters, pandemics, strikes, or government actions.

  • Jurisdiction and Governing Law: All disputes, claims, and legal actions related to this policy or any purchase made on www.dcyphr.in shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. The terms and conditions outlined in this policy shall be governed by the laws of India.

  • Fraudulent Returns: DCYPHR Lifestyle Designs Private Limited reserves the right to refuse returns or refunds if we suspect fraudulent activity or abuse of the return process. Any suspected fraudulent returns will be reported to the relevant authorities for investigation.

Consumer Responsibility:

  • Customer Accuracy: It is the customer’s responsibility to ensure that the details provided during the purchase, including shipping addresses and contact information, are accurate. DCYPHR Lifestyle Designs Private Limited will not be liable for delays or failed deliveries due to incorrect information provided by the customer.

For any further questions or assistance, please feel free to reach out to our customer support team.
Support Contact Number:
+91- 8796829056

Thank you for shopping with us!